System administrator gets logged out when they use 'Login as User'

Troubleshooting Login Issues in Salesforce

Troubleshooting Login Issues in Salesforce

When a system administrator tries to utilize the 'Login as User' feature in Salesforce, it may result in an unexpected log-out. .

Fortunately, this issue can be resolved by adjusting a specific setting within Salesforce. Below are the steps for disabling the 'Force relogin after Login-As-User' option for both Salesforce Classic and Lightning Experience.

Resolution Steps

For Salesforce Classic:

  1. Navigate to Setup: Click on the Setup option in the top-right corner of your Salesforce interface.
  2. Access Security Controls: In the Quick Find box, type Security Controls and select it.
  3. Modify Session Settings: Click on Session Settings within the Security Controls section. Locate the setting that states Force relogin after Login-As-User. Deselect this option.
  4. Save Changes: Click on Save to apply your new settings.

For Lightning Experience:

  1. Open the Setup Menu: Click on the gear icon located in the upper-right corner of the screen. Select Setup from the dropdown menu.
  2. Search for Session Settings: In the Quick Find box, type Session Settings and select it from the options.
  3. Adjust Session Settings: Within the Session Settings section, find the checkbox for Force relogin after Login-As-User. Deselect this option to disable it.
  4. Save Your Changes: Click on Save to finalize your updates.

By following these steps, the issue of being logged out as an administrator when using the 'Login as User' feature will be effectively resolved, allowing for a smoother and more efficient experience in managing user settings in Salesforce.

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